Central Bedfordshire Children in Care Council

Comment, Compliment or Complaint

During your time in care the council would like to know how good the services are this can be done through the councils Customer Relations Team by Comment, Compliment or Complaint.

Comment:

Tell us you ideas on how we could make our services better.

Compliment:

Tell us if you’ve been happy with a service or a member of staff.

Complaint:

Tell us if you’re unhappy with a service, have been treated unfairly by a member of staff or have been told you can’t have help from the service.

United Nations Conventions on the Rights of the child

You have the right to be heard.
You have the right to express yourself.
You are important and adults need to remember this.

How to tell us about your Comment, Compliment or Complaint

If you want to make a complaint about social services and would like someone to help and support you, we can get you an advocate. An advocate is someone who doesn’t work for the council who will help you to make your complaint.

What happens next?

When we receive you Comment, Compliment or Complaint we will write to you to let you know we’ve got it and what we will do. If you’ve made a complaint we will tell you the name of the person who is going to try and sort out the problem and when by. Once your complaint has been answered we will contact you to see if you are happy. If you don’t think your complaint has been sorted out we can tell you what you can do next.

Other action you can take.

If you’re not happy with how your complaint is handled, you may want to contact the Local Government Ombudsman. You can do this at any time. The Ombudsman usually expects the Council to have had the chance to look into your complaint first. You can contact them on 0300 061 0614 or write to: Local Government Ombudsman, PO Box 4771, Coventry, CV4 0EH

Email: advice@lgo.org.uk

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Latest News

Mind of My Own App   

Virtual Apps to stay in touch and help to protect children and young people’s mental health and wellbeing.

 The Mind of My Own App gives children and young people in Central Beds a voice and helps them to communicate and tell us how they feel about the support they are receiving and their wishes and feelings. Children and young people said they find speaking this way much easier. It can be translated into over 100 different languages.

The App is mainly used with children up to the age of 15. For more information please access the poster attached.Mind of My Own Information

Care Leaver AppThe Care Leaver App, which is free to download and includes information, advice and guidance for care leavers across a range of subjects including Benefits and Entitlements, Housing, Managing Money and Advocacy.

What else?

  • The App can be used without the need for an internet connection
  • Content within the App can be translated into several languages.
  • A directory of local and national services and organisations that can offer further help and support
  • Listings of local events, activities and meetings.
  • Events are searchable by keyword and date.
  • A contact page for the leaving care team, including any emergency contact details, and much more
  • Find the App by searching “Central Bedfordshire CLA”.
  • The App is for Care Leavers that are aged15 and over.

For details and support for both Apps, please call 0300 300 4992 or email cicc@centralbedfordshire.gov.uk

The Children in Care Council (CiCC) felt that some of the words that are used for children and young people in care and those leaving care, could be replaced with words that are positive and make them feel empowered. They created a 'Dictionary of terms’ to help those working with children and young people Providing Language That Cares

The regional Children in Care Council have devised top tips to support those who work and engage with children and young people and to encourage good practice.Top 10 Tips for Central Beds Practitioners

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